Ordering & Shipping FAQ

What forms of payment do you take?

Payment can be made using Visa, MasterCard, wire transfer, or with a check. Invoices are sent when your product is shipped, with net 30 terms, via email or through the United States Postal Service, depending on your preference. For online orders, credit card payment is required.

How will I know you received my order?

We acknowledge all orders within 24 hours and indicate ship date. If you have not received confirmation of your order please contact sales@clearimagedevices.com

How much does shipping cost?

Standard shipping within the 48 contiguous states is free. If the order requires special delivery instructions, such as lift gate service, inside delivery, or express delivery, shipping charges for these services are not included in standard shipping, and will be invoiced accordingly.

Please include any special shipping instructions when submitting your order. You may wish to request a quote prior to placing your order if these charges might be applicable.

Can I have my purchase shipped to an APO or FPO Address?

Detector protectors can be shipped to an APO or FPO address, in most cases, through the United States Postal Service. Larger products should be shipped to an alternate address. Most military have their purchases shipped to a base in the United States.

Can I use my own shipping carrier?

Customers may arrange shipping with their own shipping carrier.

Contact our customer service department for more information: sales@clearimagedevices.com

Can I make changes to my shipping address after I place my order?

Please contact sales@clearimagedevices.com to make any changes to your order.

What information do you need to ship the order?

We require a complete street address. If the order requires special delivery instructions, like lift gate service, inside delivery, or express delivery, shipping costs for these services are not included in standard shipping.

Please include any special shipping instructions when submitting your order as additional charges may be applied to your invoice.

When will my order ship?

Stock items usually ship within 2 business days. You will be notified if your purchase is a stock item and when to expect it to be shipped.

Non-stock items take additional time. You will be notified when it ships. Non-stock products are usually shipped within 14 business days.

You will be notified if your purchase is a non- stock item, and when to expect it to ship.

Can I specify an arrival date for my order?

We can accommodate most specified arrival dates. Include delivery date requirements when placing your order.

Contact sales@clearimagedevices.com for more information.

How do I know if my order has shipped?

Shipping confirmation and tracking will be sent to you when your purchase has shipped.

How do I track my order?

Tracking information will be sent to you from our customer service department.

Problems in receiving your package should be directed to sales@clearimagedevices.com